Refund policy

To be eligible for a return: your item must meet the following:

1. Within 14 days of delivery of item purchased online or within 14 days of purchase of item for in person sales. 

2. In the same condition that you received it, unworn and/or unused.

  • Tack must not have been put on a horse or attached to a bit. Anything that would show wear on the item will make it ineligible for return and refund.

3. With tags on it, never having been removed, and in its original packaging. 

4. CUSTOM ORDERS are non-returnable/ non-refundable

How to start a return:
  1. Contact us at twistedhydeleather@gmail.com with your order number and the reason for the return.
  2. IF your return meets all of the requirements, we will provide you with instructions on how to send your item back. The customer is responsible for return shipping costs. Items being returned must be shipped within 7 days of approval for return. There is a 15 % restocking fee for ALL returns, Returns cost time and resources.
  3. IF your return does not meet all the eligibility requirements upon inspection Twisted Hyde Leather Company, at their sole discretion, may do any of the following: refuse the return and ship it back to the customer at the customers expense, issue a partial refund (percentage of refund will be made on a case by case basis by Twisted Hyde Leather Company).


Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at twistedhydeleather@gmail.com

Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned including:

     1. custom products (such as custom orders or personalized items)

     2. discounted, or on sale items, or items purchased with a coupon.

Please get in touch if you have questions or concerns about your specific item.

If you have have an issue with your custom item where there is a serious defect or it is significantly different than the agreed upon specifications due to the sellers error, please contact twistedhydeleather@gmail.com

Custom Orders:

  1. 100% payment upfront for custom orders
  2. processing time communicated before order invoice is paid
  3. no changes or cancellations of custom orders after payment received

The return and refund policy is meant to ensure all of our products are still brand new and meet the same quality standards all of our customers expect and deserve.